FAQs

Welcome to the Tu Planeta Perros FAQ page! Here you’ll find answers to the most common questions from dog lovers like you. 🐶💖

1️⃣ How long does shipping take? 📦

  • USA: 3–5 business days 🇺🇸

  • International: 7–15 business days 🌎
    We carefully pack every order to make sure it arrives safely and ready to make tails wag! 🐕✨

2️⃣ Do you ship internationally? 🌍
Yes! We love connecting with dog parents all over the world. Just note that international shipping may take a little longer (7–15 days).

3️⃣ Can I track my order? 🕵️♂️
Absolutely! Once your order ships, we’ll send you a tracking number via email so you can watch your package make its way home to you and your pup. 📬🐾

4️⃣ What if I want to return or exchange something? 🔄
No worries! If your order isn’t quite right, email us at support@tuplanetaperros.com 📧. We’ll guide you through returns or exchanges quickly and easily.

5️⃣ Are your products safe for pets? 🐶❤️
Yes! Every product is carefully selected with your pet’s safety and comfort in mind. From toys to accessories, we make sure your furry friend gets only the best. 🦴✨

6️⃣ How can I contact you? 📩
We’re here to help! Any questions, doubts, or just want to say hi? Email us at support@tuplanetaperros.com — we respond faster than a dog chasing a tennis ball! 🎾🐕

Thanks for being part of our pack! 🐾💙
At Tu Planeta Perros, we’re all about making pets and their humans happy — one wag, one cuddle, and one joyful purchase at a time. 🐶🎉